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The Top 5 Considerations When Deciding on a Home Care Agency for Mom

Home Care in Boca Raton, FL

MaryChoosing a home care agency for your mom is serious business. After all, you are entrusting the agency with placing a qualified and capable caregiver to care for one of the most important persons in your life. But where do you begin?

Maybe a friend or family member referred you to an agency. Or perhaps a healthcare provider or organization gave you a list of agencies in your area from which to choose. Either way, how do you decipher which agency is right for your mom?

There are so many questions to be answered, but there are essentially five considerations you must make when choosing the right home health agency for mom.

The agency’s reputation

You want to learn as much as you can about the agency before even considering receiving services. For example, what is the company’s reputation? Are they licensed with the state? Do they need to be licensed? How long have they been in business? Knowing these facts about the agency is your first step. If you are unsatisfied with the answers or have trouble getting the answers in the first place—move on.

The staff

Qualifications can vary from agency to agency. So, finding out how the agency selects its staff is essential. Find out about the staff’s training and opportunities for continued training and education. Ask for references and quality reports from former clients. To ensure the agency does its due diligence in the hiring of staff, ask if staff background checks are performed.


Costs can get pretty steep. Luckily, some insurance companies, as well as Medicare and Medicaid, will cover some of these costs for qualified recipients. But not all agencies are certified to receive Medicare or Medicaid payments so be sure to ask. You also will want to know what services will be covered, what services will incur additional costs and what, if any, deposits and hidden fees might be required. Most in-home care is paid for privately by the senior unless it is prescribed by a physician and is considered “medically necessary”.


If having a written plan of care is important to you, be sure to ask about the agency’s documentation procedures. Ask if you and your family be allowed input into the creation of that plan.


The more clear and consistent communication that exists between you and your mother’s caregiver, the better the situation will be for all parties involved. Find out how (phone call, email, written report) and how often (daily, weekly, etc.) staff will communicate with you and your family about your mother’s care, progress and complaints and vice versa.

Following these tips and considerations will help aid you in finding the right home care agency for your mom. Maybe you feel that no one can take care of your mom as well as you and your family. But at the very least you want the caregivers provided by her home health agency to be a close second.

If you or an aging loved on are considering home care in Boca Raton, FL, please contact the caring staff at Alternative Home Health Care today. Call (954) 622-0588.

Source: AARP

Zachary Desmond, Executive Administrator

Executive Administrator at Alternative Home Health Care
Zach Desmond began working with Alternative Home Health Care in September of 2013. In his role as Executive Administrator (EA), Zach is responsible for the overall direction of the organization and high level strategy that aligns with the company’s overall mission, vision, and values.

Zach brings to Alternative 10 years of healthcare operations, sales, finance, and “turn around” experience, having led multiple home health care locations across five states to profitability and sustainability. His history of improving customer service, work flow design, and operational efficiencies along with bottom line profitability has earned him awards and recognition a top performer. Zach realized early on in his career that he felt a true connection to caring for those who need help and ensuring they received the highest quality of care available.

Zach received his Bachelor of Science in Political Science from Southern Illinois University Edwardsville. Zach resides in Fort Lauderdale with his wife, three dogs, one cat and stays very involved in his local community.

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